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FAQ

Can you send me a proof before I buy ?
You can place a deposit of $45.00 (non refundable or credit towards order)
and we will send you a proof with your information. If you need a custom design the deposit is $100.00 (we will refund the difference if you order less than 100) Unfortunately, we cannot provide a free proof, we have too many orders, and must give our attention to paid orders. Please take into consideration, that we will make changes for you, when you receive a proof. You get a total of 4 free proof, (not including errors on our end) Please pay deposit here

How many photo can I use?
You can use up to 1-6 photos. Please take into consideration the design when you submit many photos. If the form does not have enough photos you can always send them directly to
customersservice@eventphotocards.com

I want a Sweet Sixteen designs to be used for a Graduation/Birthday/Wedding? or vice versa
All of our designs can be changed into whatever you want. When ordering simply specify in the additional instructions section and type out the changes you need. All of our designs can be customized for your needs. We can change wording, text and colors.

How soon will I get my order?
The average time from when you place an order is 7-10 days
. If you have any changes it will delay your order. Changes can take up to a day to be done. To see how the average time frame is please click here. If you need Next Day Delivery the fee is $25.00-30.00. So if you paid $10.00 already, you can pay the difference. Please make sure you submit all your info together.

What resolution and file format should my photos be sent in?
Ideally, we need a 1200x1800 pixel image to get the best quality for your 4-inch x 6-inch print (at 300dpi). A higher resolution is even better! A lower resolution may work for a collage design, which incorporates several smaller size photos.
. If using a digital camera, set your camera to the highest resolution possible (Please refer to your owner's manual for more information about setting the resolution on your camera). If you still have questions or concerns as to whether your photo(s) will work, we'd be happy to take a look at your photo(s) prior to ordering, by e-mailing photo(s) to us at customerservice@ultrainvitations.com with your question in the body of the e-mail. Please save your files to either JPG, TIFF or PSD format before sending them to us. Also, please make sure your e-mail program does not try to automatically resize your photo(s) if you e-mail your photo(s). Following these resolution and file format guidelines will ensure the highest Baby card.

What kind of touch-ups can you make to my photo(s)?
Your photos are the most important element of your announcement. Therefore, we take photo touch-up work very seriously, and have professional photo refinishers perform all photo touch-up work.

Grainy or Blurry photos CANNOT be repaired. Any major touch-ups, such as removing items from your photos or fixing severe shadow problems will require an additional fee. Please email us your photo prior to ordering for a quote for major photo work, which exceeds our "Enhanced" photo touch-ups at customerservice@eventphotocards Please specify any specific touch-up requests in the "special instructions" box in the order form.

How many changes can I do through out the design process?
You will receive a proof and you can request changes. We are flexible on changes. One thing we ask is that you have all your info together at once. Please do NOT send 5 separate emails with changes that you need. You will be asked to send them back together in one email. Designers get an average of 500 emails a day. We cannot spend an hour searching for you changes.
You get a total of 3 free proofs, so please have all your changes at once.

How soon will i receive my proof?
You will be contacted in 48-72 hours via email and will received a proof. You can then advise us of any changes that you need. If ordering a rush order service, you will be contacted in 24 hours or less (excluding weekends) 
We are not liable if your or our email is filtered in the spam folder. If you do not receive an email from us with in 48 hrs. We advise you to try another email. Upon receiving your proof, if any changes are necessary, we will make changes as shown in article above.  Therefore, when proofreading the 1-3 proofs, make sure your address as many changes as you'd like early on, to avoid the cost of additional proofs. Note: Please make sure the photos you send are the photos you are going to use, because once the designer does the touch-up work on the photos (a time-consuming process), you will not be able to replace any photos free of charge. If you really need to replace a photo after the photo work is done, you may do so for a $5 fee per replaced photo.

Can my invitation be in Spanish or half of each?
Yes
, we can do this. Please send us the spanish wording as you want it. If you want both english and spanish there is a $20.00 set up fee. This is to cover the cost of setting up 2 files instead of one.

Can I change colors o fonts ?
Yes you are able to change colors just let us know what you want.
Click here for our guides

Tip: Ask your designer's opinion--they are very helpful, and their suggestions often cut back on the number of proofs you need. Only after you have given final approval will your card be printed. Therefore, it is important to check your e-mail often while we are in the design phase of your order. Also, please check your spam or junk mail folder in case your e-mail program automatically sends our e-mails there. You WILL receive your proof by the date promised in the photo confirmation email (based on our proofing schedule and the receipt of your photos that meet our photo submission requirements).

Will I receive a proof of my card before delivery?
Yes. Because our designs are customized to your order specifications, we require that you approve an e-mailed digital proof of your card prior to final proof. We will email you a proof within 3 business days (M-F) of receiving your order, payment, and photos that meet our photo submission requirements
 Upon receiving your proof, if any changes are necessary, we will make changes and send up to 2 additional proofs at no charge (2 proofs total free of charge). Any additional proofs are $5 each. Therefore, when proofreading the first 1-2 proofs, make sure you address as many changes as you'd like early on, to avoid the cost of additional proofs. Note: Please make sure the photos you send are the photos you are going to use, because once the designer does the touch-up work on the photos (a time-consuming process), you will not be able to replace any photos free of charge. If you really need to replace a photo after the photo work is done, you may do so for a $10 fee per replaced photo. Tip: Ask your designer's opinion--they are very helpful, and their suggestions often cut back on the number of proofs you need. Only after you have given final approval will your card be printed. Therefore, it is important to check your e-mail often while we are in the design phase of your order. Also, please check your spam or junk mail folder in case your e-mail program automatically sends our e-mails there. You WILL receive your proof by the date promised in the photo confirmation email (based on our proofing schedule and the receipt of your photos that meet our photo submission requirements).

What payment methods are accepted?
Paypal accepts Visa, Mastercard, American Express, and e-check. you do not need a Paypal account to pay, Please choose the option that states "if you do not have an account". It will take you directly to payment entry. 
We recommend that you make the order online. If paying by check this will delay your order up to 5 business days.

What if I need to order more later?
We will save your card design for 60 days in case you want to order more later. Reprints will be printed exactly as the original order. Changes can not be made for additional prints, and you will not receive a proof.

What is your cancellation or return policy?

  The design process is very time consuming as we do not use templates. Our professional designers invest a lot of time customizing the design per your specifications, as well as time enhancing and cropping your photos to best fit the design you ordered. Therefore, after the design phase has begun, if you choose to cancel your order, there will be a $45 non-refundable cancellation fee to cover our costs for creating the design, plus $5 per each additional proof requested after the first proof (unless the proof was requested because of an error on our part), as well as $20 for any handcoloring, and $10/per photo that had "Enhanced Photo Work" done on a proof you received. Any photo replacement fees ($10 per replaced photo after the designer did the touch-up work on the photo) are also non-refundable. Once the design is printed, if there is an error on your card that is our mistake, we will make corrections, reprint, and ship your order to you at no cost. If after receiving the order, you find a mistake that was your error, we will ask that you pay for the cost of correcting the mistake and reprinting the cards (This cost will depend on the number of cards, the amount of necessary re-design work, and shipping costs). Therefore, please double-check all info on your card in both the order form and upon viewing the digital proof we provide to you prior to printing and emailing Please note that there is a $45.00 fee for each design. (example response card, reception, and invitations would be considered 3 designs)

Can I send a professional photograph?
If you are sending a professional photograph, please be sure to include a signed
  release form from the photographer allowing us to reproduce the photograph. It can also be faxed to 407-409-5945

Do you correct MY typos?

Unfortunately we do not correct typos since this can be fixed by using Spell Check on your behalf. We copy and paste the information that you submit. We do have someone that proofreads on our behalf. But is is your responsibility to proofread as well.   Everytime you receive a proof you must advise of changes or approve it. Use spell check or calmly look over your proof without distractions. We are not responsible for typos on ours or your behalf. Your satisfaction is our main goal. Please feel free to request any changes until your invitation is to your satisfaction. This however does not mean that you will request a photo announcement proof in 10 different colors or fonts. Thank you for your understanding. We are not responsible if your announcements has a typo that was not caught on  your part.  If the error was on our part, please return them, and we will ship out the corrected card design and refund you the shipping charge you paid.  (max. is $8.00 based on USPS Priority Mail Flat Rate Package.)

Should I send my photos in color or convert them to B&W, etc.?
Please send us the photos in color, if you have them, and we will convert them for you. Color photos have more photo color information in the file, which our professional designers will utilize to get the highest Baby conversion.


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IMPORTANT LEGAL NOTICE: Dilek Design Studio © Quince Doll Main Page. This website and its entire contents, including but not limited to all artwork, design and text is protected under the United States and International Copyright Laws.

NOTE:

We offer these products in our store Quinceanera Invitations, Mis Quince Anos Invites, Sweet Sixteen Invitations, Graduation Announcements, Graduation Photo Announcements, Grad Invitations, Quince Invitations, Sweet 15 Fifteen Invitation, Photo cards, Wedding Photo Invitations, Wedding Save the Date Photo cards, Wedding Thank you Photo cards, Wedding Wording, Pet Photo Cards Invitations, Customized Photo Invitations, Personalized Birthday Invitations, Personalized Quinceanera Invitations, Quinceñera, Sweet Sixteen Photo Favors,

 
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