Can you send me a proof before I buy ?
You can place a deposit of $25.00 (non refundable or credit towards order) Pay deposit here and we will send you a proof with your information.
If you need a custom NEW design the cost is an additional $55.00 for orders less than $200.00 Unfortunately, we cannot provide a free proof, since our design work is custom. Please take into consideration, that we will make changes for you, when you receive a proof. You get a total of 3 free proofs, (not including errors on our end)
If you think you have a cool popular theme that we don’t have email us we might just have it Email: Jasminmejia@eventphotocards.com
How many photo can I use?
You can use up to 1-6 photos depending on the design. Please take into consideration the design when you submit many photos. If the form does not have enough photos you can always send them directly to email@example.com Changing photos does not include background removal. Any digital manipulation is a cost of $10.00
My photo did not upload what do I do?
Sometimes it could be the photo is too big or the wrong format file (ex. Gif, png) This does not mean it will not work just email us the photo directly to
firstname.lastname@example.org. Please continue sending us the rest of your information via the online order form.
I want a Sweet Sixteen designs to be used for a Graduation/Birthday/Wedding? or vice versa
All of our designs can be changed into whatever you want. When ordering simply specify in the additional instructions section and type out the changes you need. All of our designs can be customized for your needs. We can change wording, text and colors.
How soon will I get my order?
The average time from when you place an order is 7-10 business days. If you have any changes it will delay your order. Changes can take up to a day to be done. To see how the average time frame is please click here. If you need Next Day Delivery the fee is $25.00-35.00. Your order includes free first class mail / priority mail which takes 2-4 business days to arrive. If you need it sooner, you will be to upgrade to express.
What resolution and file format should my photos be sent in? 300dpi, No blurry photos, cell phone, ect..
Your photos are the most important element of your announcement. Therefore, we take photo touch-up work very seriously, and have professional photo refinishers perform all photo touch-up work.
Ideally, we need a 1200x1800 pixel image to get the best quality for your 4-inch x 6-inch print (at 300dpi). A higher resolution is even better! A lower resolution may work for a collage design, which incorporates several smaller size photos. If using a digital camera, set your camera to the highest resolution possible (Please refer to your owner's manual for more information about setting the resolution on your camera). If you submit a blurry or small photo, depending on the design it may be workable. If it is imperative that the photo be clear then you must send a 300dpi that is at least 1MB. We are not responsible for small/blurry photos submitted that have been approved and printed. Please save your files to either JPG, TIFF or PSD format before sending them to us. Also, please make sure your e-mail program does not try to automatically resize your photo(s) if you e-mail your photo(s). Following these resolution and file format guidelines will ensure the highest resolution.
Please make sure the photos you submit are photos you have permission to use. We will not remove "PROOF" or use small images given by studio. We do not assume any liablilty from studios for any images that are not granted permission. By submitting images you thereby releaser "eventphotocards inc" of any damages. A high resoultion file is best if used with our designs.
Grainy or Blurry photos CANNOT be repaired. Any major touch-ups, such as removing items from your photos or fixing severe shadow problems will require an additional fee. Please email us your photo prior to ordering for a quote for major photo work, which exceeds our "Enhanced" photo touch-ups at customerservice@eventphotocards Please specify any specific touch-up requests in the "special instructions" box in the order form.
How many changes can I do through out the design process? How soon will i receive my proof? Upon receiving your proof, if any changes are necessary, we will make changes as shown in article above. Therefore, when proofreading the 1-3 proofs, make sure your address as many changes as you'd like early on, to avoid the cost of additional proofs. Note: Please make sure the photos you send are the photos you are going to use, because once the designer does the touch-up work on the photos (a time-consuming process), you will not be able to replace any photos free of charge. If you really need to replace a photo after the photo work is done, you may do so for a $5 fee per replaced photo. Can my invitation be in Spanish or half of each?
You will be contacted in 2 business days via email and will received a proof. You can then advise us of any changes that you need. If ordering a rush order service, you will be contacted in 48 hours or less (excluding weekends) We are not liable if your or our email is filtered in the spam folder. If you do not receive an email from us with in 48 hrs. We advise you to call us at 866-334-4246 or 813-217-5593.
Yes, we can do this. Please send us the spanish wording as you want it. If you want both english and spanish on a order of 100 or less there is a $20.00 set up fee. This is to cover the cost of setting up 2 files instead of one in the press printer.Can I change colors o fonts
How many changes can I do through out the design process?You will receive a proof and you can request changes. We are flexible on changes. One thing we ask is that you have all your info together at once. Please do NOT send 5 separate emails with changes that you need. You will be asked to send them back together in one email. Designers get an average of 500 emails a day. We cannot spend an hour searching for you changes. Unlimited proofs for print orders over $300.00 All other orders have 3 free proofs except for doll designs. Doll designs have only one color choice any other color request for doll color change request is $10.00 more Any extra doll designs fees will not be credited towards your final order.
How soon will i receive my proof?
Upon receiving your proof, if any changes are necessary, we will make changes as shown in article above. Therefore, when proofreading the 1-3 proofs, make sure your address as many changes as you'd like early on, to avoid the cost of additional proofs. Note: Please make sure the photos you send are the photos you are going to use, because once the designer does the touch-up work on the photos (a time-consuming process), you will not be able to replace any photos free of charge. If you really need to replace a photo after the photo work is done, you may do so for a $5 fee per replaced photo.
Can my invitation be in Spanish or half of each?
Tip: Ask your designer's opinion--they are very helpful, and their suggestions often cut back on the number of proofs you need. Only after you have given final approval will your card be printed. Therefore, it is important to check your e-mail often while we are in the design phase of your order. Also, please check your spam or junk mail folder in case your e-mail program automatically sends our e-mails there. You WILL receive your proof by the date promised in the photo confirmation email (based on our proofing schedule and the receipt of your photos that meet our photo submission requirements).
Will I receive a proof of my card before delivery?
Yes. Because our designs are customized to your order specifications, we require that you approve an e-mailed digital proof of your card prior to final proof. We will email you a proof within 2 business days (M-F) of receiving your order, payment, and photos that meet our photo submission requirements Upon receiving your proof, if any changes are necessary, we will make changes and send up to 3 additional proofs at no charge . Any additional proofs are $5 each. Therefore, when proofreading the first 1-3 proofs, make sure you address as many changes as you'd like early on, to avoid the cost of additional proofs. Note: Please make sure the photos you send are the photos/ wording you are going to use, because once the designer does the touch-up work on the photos/wording (a time-consuming process), you will not be able to replace any photos/wording free of charge. If you really need to replace a photo/wording after the proof is approved, you may do so for a $5 fee per replaced photo/wording.
Only after you have given final approval will your card be printed. Please look at the proof that is sent, this is what will be printed. If color match is important we suggest you print our proof on a home printer to check if it is to your liking. The proof emailed to you will be what will be printed. Your monitor will be callibrated different than ours so email us about a specific color. (please allow extra time for color match)Therefore, it is important to check your e-mail often while we are in the design phase of your order. Also, please check your spam or junk mail folder in case your e-mail program automatically sends our e-mails there.
What payment methods are accepted?
Paypal accepts Visa, Mastercard, American Express, and e-check. you do not need a Paypal account to pay, Please choose the option that states "if you do not have an account". It will take you directly to payment entry. We recommend that you make the order online. If paying by check this will delay your order up to 5 business days. You can call in to make payment at 866-334-4246
What if I need to order more later?
We will save your card design for 60 days in case you want to order more later. Reprints will be printed exactly as the original order. Changes can not be made for additional prints, and you will not receive a proof.
What is your cancellation or return policy?
What is your cancellation or return policy?
Cancelling before we print: The design process is very time consuming as we do not use templates. Our professional designers invest a lot of time customizing the design per your specifications, as well as time enhancing and cropping your photos to best fit the design you ordered. Therefore, after the design phase has begun, if you choose to cancel your order, there will be a $45 non-refundable cancellation fee to cover our costs for creating the design, plus $5 per each additional proof requested after the fourth proof (unless the proof was requested because of an error on our part), as well as $20 for any handcoloring, and $10/per photo that had "Enhanced Photo Work" done on a proof you received. Any photo replacement fees ($10 per replaced photo after the designer did the touch-up work on the photo) are also non-refundable. Once the design is printed, if there is an error on your card that is our mistake, we will make corrections, reprint, and ship your order to you at no cost. If after receiving the order, you find a mistake that was your error, we will ask that you pay for the cost of correcting the mistake and reprinting the cards (This cost will depend on the number of cards, the amount of necessary re-design work, and shipping costs). Therefore, please double-check all info on your card in both the order form and upon viewing the digital proof we provide to you prior to printing and emailing. The design we send you via email is what you will get. If you want something change or moved please email your designer. We will not be responsible for changes you want once you receive order. (such as font, color or artwork) What you see is what you get. Please note that there is a $45.00 fee for each design. (example response card, reception, and invitations, each side to an invitation would be considered 1 design)
Do you correct MY typos?
We try to correct them, but we are not perfect and may miss a typo that you may have made. We will advise you if we see a typo, but we recommend that you have another set of eyes review your info. ( For example :We are not aware of the correct spelling of your city only you and your family and friends would know)
Should I send my photos in color or convert them to B&W, etc.?Please send us the photos in color, if you have them, and we will convert them for you. Color photos have more photo color information in the file, which our professional designers will utilize to get the highest Baby conversion.
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